Frequently Asked Questions (FAQ)

I did not get my login details once I bought, what’s happening?

Please check the SPAM folder of email address used to create your access. If needed, you can ask for another password (here).

How can I cancel my subscription?

You can stop your subscription immediately. You just need to complete this form here.

How can I get a refund?

Our customers are happy. However, if you had some health issues or something unexpected happened, you can still ask a refund. We do offer a 365 days guarantee. If you are still eligible, get your refund simply by contacting us at:

Make sure to write your first name, last name, email address connected to your account and used for the order and the products you did buy.

The videos or audios are not working for me, what to do?

Please make sure you are using Google Chrome or Safari as a web browser. Make sure your browser is updated with the latest version. If a file is not showing up immediately, please wait a few seconds or minutes. Sometimes it can takes some time to appear due to the high quality formats we are using for you.

How can I stop to receive your emails?

To stop receiving our email communications, simply click on the link at the very end of each of our emails.

How can I pay in multiple times?

If the page with our offers is not showing an option to pay in several times, it means it’s not possible.

How can I get an answer to my message?

The delay to get an answer can takes a few days, especially during the weekends and public holidays.

I would like to pay via another way, how can I?

We are not accepting more than the available options at the moment.

I would like to get personalized lessons, do you have such offers?

We don’t offer 1 on 1 lessons yet. However, you can take advantage of the regular Q/A live sessions and lessons we do offer to correct your Mandarin. They are included in some of our offers.

I would like to make a partnership with you, how can we talk about it?

We are not open to any partnership at the moment. Please come back later.

I miss an offer or a promotion, how can I still take advantage of it?

It’s not possible to take advantage of an expired offer anymore, to respect the customers who did take advantage of it. We send regular offers, make sure to check your emails regularly to not miss the next one!

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